Unarmed but still Dangerous - Dealing with Internet Trolls - the Cognitive Therapy Approach

Unarmed but still Dangerous - Dealing with Internet Trolls - the Cognitive Therapy Approach

I need to put this here cause its going to be usefull at work. This can be good sales proceedure when dealing with hostility. Ideally we DRILL this into our sales (or anyone who deals with clients).

Usually when clients get off-the kilter mad people get hurt and drained. Although simulations and role-playing sessions can drill the worse of the experience out of the trainee.

I have a plan to develop a Partner Negotiation system as our common practice. No one goes on sales-call alone to deal with clients. The purpose is to:
1) To provide a sense of security, with a colleague present.
2) The partner is there to step in, when the other is at wits end or sees an advantage or opening.
3) One can observe and analyze while the other illicits a reaction or entertains.
4) One can keep notes, when necessary
5) there will be a more detailed report as there are more witnesses


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